Frequently Asked Questions (FAQ)

1. What products do you offer?

Patel Mode offers a carefully selected collection of fashion jewelry, including necklaces, earrings, rings, bracelets, pendants, and other stylish accessories designed for everyday wear and special occasions.

2. How do I place an order?

Browse our collection, select your preferred item, add it to your shopping cart, and complete the checkout process using one of our secure payment methods.

Once your order is successfully placed, you will receive an order confirmation email.

3. What payment methods do you accept?

We accept major credit and debit cards through secure payment providers. Available payment options will be displayed during checkout.

4. How long will it take to process my order?

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

You will receive a shipping confirmation email once your order has been dispatched.

5. How can I track my order?

After your order has been shipped, we will send you a tracking number (where available) by email so you can monitor your shipment.

6. What if I receive a damaged or incorrect item?

If your jewelry arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number along with clear photos of the item and packaging so we can resolve the issue as quickly as possible.

7. Can I return or exchange my order?

Yes. Eligible items may be returned or exchanged in accordance with our Returns & Exchanges Policy.

Returned products must be unused, in their original condition, and include all original packaging.

8. How should I care for my jewelry?

To help maintain the appearance of your jewelry:

• Store each piece separately in a dry place.

• Avoid contact with perfumes, lotions, and household chemicals.

• Remove jewelry before swimming, bathing, or exercising.

• Clean gently using a soft polishing cloth.

Following these recommendations will help extend the life and appearance of your jewelry.

9. Is my payment information secure?

Yes. All payments are processed using secure encryption technology through trusted payment service providers.

For your security, Patel Mode does not store your complete credit or debit card information.

10. Can I change or cancel my order?

If your order has not yet entered processing or shipment, please contact us immediately.

While we will do our best to accommodate your request, changes or cancellations cannot be guaranteed once an order has been prepared for dispatch.

11. Do you ship internationally?

Yes. We deliver to many countries and regions worldwide.

Shipping availability and delivery times may vary depending on your destination. Please refer to our Shipping Policy for detailed information.

12. How can I contact customer support?

If you have any questions regarding our products, your order, shipping, returns, or payments, please contact us.

Company Name
PATEL MODE LTD

Website
patelmode.net

Email
payment@patelmode.net

Phone
+44 7360253255

Business Address
6 Denville Road
Preston
United Kingdom
PR1 5XU

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 2:00 PM (GMT)

Sunday: Closed